.tab-section-header .btn-new-ticket {
    padding: 8px 16px;
    font-size: 0.9em;
    background-color: var(--ff-black);
    color: var(--ff-white);
    border: 1px solid var(--ff-black);
    border-radius: 0;
    text-decoration: none;
    text-transform: uppercase;
    font-weight: 500;
    transition: background-color 0.2s, color 0.2s;
}

.tab-section-header .btn-new-ticket:hover {
    background-color: var(--ff-gray-6);
}

.profile-ticket-list { 
    display: flex; 
    flex-direction: column; 
    gap: 15px; 
}

.profile-ticket-item {
    display: flex;
    background-color: var(--ff-black);
    padding: 20px;
    border-radius: 8px;
    border: 1px solid var(--ff-gray-6);
    gap: 20px;
    align-items: center;
    transition: box-shadow 0.2s ease, transform 0.2s ease;
}

.profile-ticket-item:hover { 
    transform: translateY(-3px); 
    box-shadow: 0 4px 12px var(--ff-black-a25); 
}

.profile-ticket-icon {
    flex-shrink: 0;
    width: 80px;
    height: 80px;
    display: flex;
    align-items: center;
    justify-content: center;
    background-color: var(--ff-black);
    border-radius: 4px;
}

.profile-ticket-icon i { 
    font-size: 2.5em; 
    color: var(--ff-gray-3); 
}

.profile-ticket-details { 
    flex-grow: 1; 
    text-align: left; 
}

.profile-ticket-details h3 {
    margin: 0 0 8px 0;
    font-family: var(--ff-font-condensed);
    font-weight: 500;
    font-size: 1.2em;
    text-transform: uppercase; 
    color: var(--ff-white); 
}

.profile-ticket-details p { 
    margin: 4px 0; 
    font-size: 0.9em; 
    color: var(--ff-gray-3); 
}

.profile-ticket-details .ticket-date { 
    font-size: 0.8em; 
    color: var(--ff-gray-4); 
}

.ticket-status { font-weight: bold; }
.ticket-status.status-open { color: var(--ff-info); }
.ticket-status.status-in_progress { color: var(--ff-warning); }
.ticket-status.status-resolved { color: var(--ff-success); }
.ticket-status.status-closed { color: var(--ff-gray-4); }
.ticket-status.status-awaiting-staff { color: var(--ff-warning); }
.ticket-status.status-awaiting-client { color: var(--ff-info); }

.no-tickets-placeholder {
    text-align: center;
    padding: 60px 20px;
    color: var(--ff-gray-4);
}
.no-tickets-placeholder i {
    font-size: 3em;
    margin-bottom: 15px;
    display: block;
    opacity: 0.4;
}
.no-tickets-placeholder p {
    margin-bottom: 20px;
    font-size: 1em;
}

.profile-ticket-actions .btn { 
    padding: 8px 16px; 
    font-size: 0.9em; 
    background-color: transparent; 
    color: var(--ff-white); 
    border: 1px solid var(--ff-white); 
    border-radius: 0; 
    text-decoration: none; 
    transition: background-color 0.2s, color 0.2s; 
    cursor: pointer; 
    font-family: var(--ff-font-body); 
    font-weight: 500; 
}

.profile-ticket-actions .btn:hover {
    background-color: var(--ff-white);
    color: var(--ff-black);
}


.ticket-detail-page {
    padding: 20px 28px 32px 28px;
    box-sizing: border-box;
}

.btn-back-ticket,
.ticket-close-btn {
    padding: 12px 25px;
    border: none;
    border-radius: 0;
    cursor: pointer;
    font-weight: bold;
    text-transform: uppercase;
    font-size: 0.9em;
    font-family: var(--ff-font-body);
    text-decoration: none;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    white-space: nowrap;
    transition: background-color 0.2s, transform 0.1s;
}
.btn-back-ticket:active,
.ticket-close-btn:active { transform: scale(0.98); }

.btn-back-ticket {
    background-color: var(--ff-black);
    color: var(--ff-white);
    margin-bottom: 22px;
}
.btn-back-ticket:hover { background-color: var(--ff-gray-6); }

.ticket-detail-header {
    background: var(--ff-white);
    border: 1px solid var(--ff-gray-2);
    border-radius: 8px;
    padding: 24px 28px;
    margin-bottom: 24px;
}
.ticket-detail-title-row {
    display: flex;
    align-items: baseline;
    flex-wrap: wrap;
    gap: 12px;
    margin-bottom: 14px;
}
.ticket-detail-uid {
    margin: 0;
    display: inline-flex;
    align-items: baseline;
    gap: 8px;
    font-family: var(--ff-font-display);
    font-size: 2.2em;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    color: var(--ff-black);
    line-height: 1;
}
.ticket-detail-uid-label {
    color: var(--ff-black);
}
.ticket-detail-uid-value {
    color: var(--ff-black);
}
.ticket-detail-dash {
    color: var(--ff-gray-4);
    font-size: 1.4em;
    line-height: 1;
    font-weight: 400;
}
.ticket-detail-subject {
    margin: 0;
    font-family: var(--ff-font-body);
    font-size: 1.15em;
    font-weight: 500;
    color: var(--ff-black);
    line-height: 1.3;
}

.ticket-detail-meta {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
}
.ticket-detail-meta .ticket-status {
    font-size: 0.78em;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    padding: 4px 11px;
    border-radius: 3px;
}
.ticket-detail-meta .status-open {
    background: var(--ff-info-bg);
    color: var(--ff-info);
}
.ticket-detail-meta .status-in_progress {
    background: var(--ff-warning-bg);
    color: var(--ff-warning);
}
.ticket-detail-meta .status-resolved {
    background: var(--ff-success-bg);
    color: var(--ff-success);
}
.ticket-detail-meta .status-closed {
    background: var(--ff-gray-1);
    color: var(--ff-gray-5);
}
.ticket-detail-meta .status-awaiting-staff {
    background: var(--ff-warning-bg);
    color: var(--ff-warning);
}
.ticket-detail-meta .status-awaiting-client {
    background: var(--ff-info-bg);
    color: var(--ff-info);
}
.ticket-detail-meta .ticket-category {
    font-size: 0.85em;
    color: var(--ff-gray-5);
    font-family: var(--ff-font-body);
}
.ticket-detail-meta .ticket-category i {
    margin-right: 4px;
}
.ticket-close-btn {
    margin-left: auto;
    background-color: var(--ff-danger);
    color: var(--ff-white);
}
.ticket-close-btn:hover { background-color: var(--ff-danger); filter: brightness(0.9); }

.ticket-layout {
    display: grid;
    grid-template-columns: 1fr 300px;
    gap: 20px;
    align-items: start;
    padding: 4px 0 0 0;
}

.ticket-chat-column {
    background: var(--ff-white);
    border: 1px solid var(--ff-gray-2);
    border-radius: 8px;
    overflow: hidden;
    display: flex;
    flex-direction: column;
    min-height: 500px;
    max-height: 70vh;
}

.ticket-chat {
    flex: 1 1 auto;
    overflow-y: auto;
    padding: 22px 24px;
    display: flex;
    flex-direction: column;
    gap: 10px;
    background: var(--ff-gray-1);
    min-height: 0;
}

.ticket-bubble {
    padding: 10px 14px;
    border-radius: 18px;
    max-width: 72%;
    line-height: 1.5;
    word-wrap: break-word;
    font-family: var(--ff-font-body);
    display: flex;
    flex-direction: column;
    gap: 3px;
    position: relative;
}

.ticket-bubble.sent {
    align-self: flex-end;
    background: var(--ff-black);
    color: var(--ff-white);
    border-bottom-right-radius: 4px;
}

.ticket-bubble.received {
    align-self: flex-start;
    background: var(--ff-gray-2);
    color: var(--ff-black);
    border-bottom-left-radius: 4px;
}

.ticket-bubble-sender {
    font-size: 0.92em;
    font-weight: 700;
    color: var(--ff-gray-5);
    font-family: var(--ff-font-body);
}

.ticket-bubble-body {
    font-size: 1.05em;
    line-height: 1.55;
    white-space: pre-wrap;
    word-break: break-word;
}

.ticket-bubble-time {
    font-size: 0.85em;
    opacity: 0.8;
    margin-top: 4px;
    font-family: var(--ff-font-body);
}
.ticket-bubble.sent .ticket-bubble-time {
    color: var(--ff-white-a85);
    align-self: flex-end;
}
.ticket-bubble.received .ticket-bubble-time {
    color: var(--ff-gray-5);
}

.ticket-chat-empty {
    margin: auto;
    text-align: center;
    color: var(--ff-gray-4);
    font-size: 0.95em;
    font-family: var(--ff-font-body);
}

.ticket-chat-input-area {
    flex-shrink: 0;
    background: var(--ff-white);
    border-top: 1px solid var(--ff-gray-2);
}

.ticket-chat-attach-preview {
    display: none;
    flex-wrap: wrap;
    gap: 6px;
    padding: 10px 18px 0 18px;
}
.ticket-chat-attach-preview.has-items { display: flex; }

.ticket-chat-input-wrap {
    padding: 12px 18px;
    display: flex;
    align-items: center;
    gap: 10px;
}

.ticket-chat-attach {
    flex-shrink: 0;
    width: 40px;
    height: 40px;
    border: 1px solid var(--ff-gray-2);
    border-radius: 50%;
    background: var(--ff-gray-1);
    color: var(--ff-gray-5);
    font-size: 1em;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: background 0.15s, border-color 0.15s, color 0.15s;
}
.ticket-chat-attach:hover {
    background: var(--ff-gray-2);
    border-color: var(--ff-black);
    color: var(--ff-black);
}
.ticket-chat-attach:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

.reply-attach-chip {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 4px 8px 4px 10px;
    background: var(--ff-gray-1);
    border: 1px solid var(--ff-gray-2);
    border-radius: 16px;
    font-family: var(--ff-font-body);
    font-size: 0.82em;
    color: var(--ff-gray-6);
    max-width: 240px;
}
.reply-attach-chip i {
    font-size: 0.8em;
    color: var(--ff-gray-5);
}
.reply-attach-chip-name {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.reply-attach-chip-remove {
    background: transparent;
    border: none;
    color: var(--ff-gray-5);
    cursor: pointer;
    font-size: 1.15em;
    line-height: 1;
    padding: 0 4px;
    transition: color 0.15s;
}
.reply-attach-chip-remove:hover { color: var(--ff-danger); }

.ticket-chat-input {
    flex: 1 1 auto;
    background: var(--ff-gray-1);
    border: 1px solid var(--ff-gray-2);
    border-radius: 18px;
    padding: 10px 14px;
    color: var(--ff-black);
    font-size: 1em;
    line-height: 1.4;
    font-family: var(--ff-font-body);
    box-sizing: border-box;
    resize: none;
    max-height: 140px;
    overflow-y: auto;
    width: 100%;
    transition: border-color 0.2s, background 0.2s;
}
.ticket-chat-input::placeholder {
    color: var(--ff-gray-5);
}
.ticket-chat-input:focus {
    outline: none;
    border-color: var(--ff-black);
    background: var(--ff-white);
}

.ticket-chat-send {
    flex-shrink: 0;
    width: 40px;
    height: 40px;
    border: none;
    border-radius: 50%;
    background: var(--ff-black);
    color: var(--ff-white);
    font-size: 0.95em;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: background-color 0.15s;
}
.ticket-chat-send:hover { background: var(--ff-gray-6); }
.ticket-chat-send:disabled { background: var(--ff-gray-3); cursor: not-allowed; }

.ticket-closed-notice {
    flex-shrink: 0;
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 14px 18px;
    background: var(--ff-gray-1);
    border-top: 1px solid var(--ff-gray-2);
    color: var(--ff-gray-5);
    font-size: 0.92em;
    font-family: var(--ff-font-body);
}
.ticket-closed-notice i {
    font-size: 1.05em;
    color: var(--ff-gray-4);
}

.ticket-files-sidebar {
    background: var(--ff-white);
    border: 1px solid var(--ff-gray-2);
    border-radius: 8px;
    padding: 18px 18px;
    position: sticky;
    top: 20px;
}

.ticket-files-title {
    display: flex;
    align-items: center;
    gap: 8px;
    margin: 0 0 14px 0;
    font-family: var(--ff-font-condensed);
    font-size: 1em;
    text-transform: uppercase;
    color: var(--ff-black);
    letter-spacing: 0.03em;
}
.ticket-files-title i {
    font-size: 0.9em;
    color: var(--ff-gray-5);
}

.ticket-files-list {
    list-style: none;
    margin: 0;
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.ticket-file-btn {
    width: 100%;
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 12px;
    background: var(--ff-gray-1);
    border: 1px solid var(--ff-gray-2);
    border-radius: 6px;
    cursor: pointer;
    font-family: var(--ff-font-body);
    font-size: 0.9em;
    color: var(--ff-gray-6);
    text-align: left;
    transition: border-color 0.2s, background 0.2s;
}
.ticket-file-btn:hover {
    border-color: var(--ff-black);
    background: var(--ff-gray-2);
}
.ticket-file-btn i {
    font-size: 1em;
    color: var(--ff-gray-5);
    flex-shrink: 0;
}
.ticket-file-name {
    flex: 1 1 auto;
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.ticket-files-empty {
    margin: 0;
    font-size: 0.88em;
    color: var(--ff-gray-4);
    font-family: var(--ff-font-body);
    font-style: italic;
}

.ticket-attach-modal {
    display: none;
    position: fixed;
    inset: 0;
    z-index: 1000;
    align-items: center;
    justify-content: center;
}
.ticket-attach-modal.open { display: flex; }

.ticket-attach-backdrop {
    position: absolute;
    inset: 0;
    background: var(--ff-black-a90);
    cursor: pointer;
}

.ticket-attach-dialog {
    position: relative;
    width: 90vw;
    max-width: 1000px;
    height: 88vh;
    background: var(--ff-black);
    border-radius: 8px;
    display: flex;
    flex-direction: column;
    overflow: hidden;
    box-shadow: 0 20px 60px var(--ff-black-a50);
}

.ticket-attach-header {
    flex-shrink: 0;
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 12px 18px;
    background: var(--ff-black);
    border-bottom: 1px solid var(--ff-gray-6);
}

.ticket-attach-filename {
    font-family: var(--ff-font-body);
    font-size: 0.92em;
    font-weight: 500;
    color: var(--ff-white);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.ticket-attach-close {
    background: transparent;
    border: none;
    color: var(--ff-white);
    font-size: 1em;
    cursor: pointer;
    padding: 4px 10px;
    border-radius: 4px;
    transition: background 0.15s;
}
.ticket-attach-close:hover { background: var(--ff-white-a10); }

.ticket-attach-body {
    flex: 1 1 auto;
    display: flex;
    align-items: center;
    justify-content: center;
    overflow: hidden;
    background: var(--ff-black);
    padding: 0;
    user-select: none;
    -webkit-user-select: none;
}

.ticket-attach-media {
    max-width: 100%;
    max-height: 100%;
    object-fit: contain;
}
img.ticket-attach-media {
    -webkit-user-drag: none;
    pointer-events: auto;
}
.ticket-attach-iframe {
    width: 100%;
    height: 100%;
    border: none;
    background: var(--ff-white);
}

.ticket-attach-unsupported {
    color: var(--ff-gray-4);
    font-family: var(--ff-font-body);
    font-size: 0.95em;
    padding: 20px;
    text-align: center;
}

.ticket-modal {
    display: none;
    position: fixed;
    inset: 0;
    z-index: 1000;
    align-items: center;
    justify-content: center;
}
.ticket-modal.open { display: flex; }

.ticket-modal-backdrop {
    position: absolute;
    inset: 0;
    background: var(--ff-black-a50);
    cursor: pointer;
}

.ticket-modal-dialog {
    position: relative;
    width: 92vw;
    max-width: 520px;
    background: var(--ff-white);
    border-radius: 10px;
    box-shadow: 0 20px 50px var(--ff-black-a25);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    font-family: var(--ff-font-body);
}

.ticket-modal-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 16px 20px;
    border-bottom: 1px solid var(--ff-gray-2);
}
.ticket-modal-header h3 {
    margin: 0;
    font-family: var(--ff-font-condensed);
    font-size: 1.1em;
    font-weight: 500;
    text-transform: uppercase;
    letter-spacing: 0.03em;
    color: var(--ff-black);
}
.ticket-modal-close {
    background: transparent;
    border: none;
    color: var(--ff-gray-5);
    font-size: 1.05em;
    cursor: pointer;
    padding: 4px 10px;
    border-radius: 4px;
    transition: background 0.15s, color 0.15s;
}
.ticket-modal-close:hover {
    background: var(--ff-gray-1);
    color: var(--ff-black);
}

.ticket-modal-body {
    padding: 18px 20px;
    max-height: 60vh;
    overflow-y: auto;
}
.ticket-modal-intro {
    margin: 0 0 14px 0;
    font-size: 0.95em;
    color: var(--ff-gray-6);
    line-height: 1.5;
}

.ticket-close-reasons {
    display: flex;
    flex-direction: column;
    gap: 8px;
    margin-bottom: 18px;
}
.ticket-close-reason-opt {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 12px;
    border: 1px solid var(--ff-gray-2);
    border-radius: 6px;
    cursor: pointer;
    transition: border-color 0.15s, background 0.15s;
}
.ticket-close-reason-opt:hover {
    border-color: var(--ff-black);
    background: var(--ff-gray-1);
}
.ticket-close-reason-opt input[type="radio"] {
    accent-color: var(--ff-black);
    width: 16px;
    height: 16px;
    cursor: pointer;
}
.ticket-close-reason-opt span {
    font-size: 0.95em;
    color: var(--ff-black);
}

.ticket-close-note label {
    display: block;
    font-size: 0.82em;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: var(--ff-gray-5);
    margin-bottom: 6px;
}
.ticket-close-note textarea {
    width: 100%;
    background: var(--ff-gray-1);
    border: 1px solid var(--ff-gray-2);
    border-radius: 6px;
    padding: 10px 12px;
    font-family: var(--ff-font-body);
    font-size: 0.95em;
    color: var(--ff-black);
    box-sizing: border-box;
    resize: vertical;
    min-height: 70px;
    transition: border-color 0.15s, background 0.15s;
}
.ticket-close-note textarea:focus {
    outline: none;
    border-color: var(--ff-black);
    background: var(--ff-white);
}

.ticket-modal-footer {
    display: flex;
    justify-content: flex-end;
    gap: 10px;
    padding: 14px 20px;
    border-top: 1px solid var(--ff-gray-2);
    background: var(--ff-gray-1);
}
.ticket-modal-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    padding: 9px 18px;
    border-radius: 6px;
    font-family: var(--ff-font-body);
    font-size: 0.92em;
    font-weight: 500;
    cursor: pointer;
    transition: background 0.15s, border-color 0.15s, color 0.15s;
    min-width: 110px;
}
.ticket-modal-btn-secondary {
    background: var(--ff-white);
    border: 1px solid var(--ff-gray-3);
    color: var(--ff-black);
}
.ticket-modal-btn-secondary:hover {
    background: var(--ff-gray-1);
    border-color: var(--ff-black);
}
.ticket-modal-btn-primary {
    background: var(--ff-black);
    border: 1px solid var(--ff-black);
    color: var(--ff-white);
}
.ticket-modal-btn-primary:hover { background: var(--ff-gray-6); border-color: var(--ff-gray-6); }
.ticket-modal-btn-primary:disabled {
    background: var(--ff-gray-3);
    border-color: var(--ff-gray-3);
    color: var(--ff-white);
    cursor: not-allowed;
}



@media (max-width: 768px) {
    .profile-ticket-item {
        flex-direction: column;
        align-items: flex-start;
        text-align: left;
    }
    .profile-ticket-actions {
        margin-top: 15px;
        width: 100%;
    }
    .profile-ticket-actions .btn {
        width: 100%;
        text-align: center;
    }

    .ticket-detail-header {
        padding: 16px;
    }
    .ticket-detail-title-row {
        gap: 8px;
    }
    .ticket-detail-uid {
        font-size: 1.6em;
    }
    .ticket-detail-dash { display: none; }
    .ticket-detail-subject {
        font-size: 1em;
        width: 100%;
    }
    .ticket-detail-meta {
        gap: 8px;
    }
    .ticket-close-btn {
        margin-left: 0;
        width: 100%;
        justify-content: center;
    }

    .ticket-layout {
        grid-template-columns: 1fr;
        gap: 16px;
    }
    .ticket-chat-column {
        max-height: 65vh;
        min-height: 380px;
    }
    .ticket-chat {
        padding: 16px 14px;
    }
    .ticket-bubble {
        max-width: 85%;
    }
    .ticket-chat-input-wrap {
        padding: 10px 12px;
    }
    .ticket-files-sidebar {
        position: static;
        padding: 14px 16px;
    }

    .ticket-attach-dialog {
        width: 100vw;
        height: 100vh;
        max-width: none;
        border-radius: 0;
    }
}